Titre : | Accessibility Guide : Improving public transport services through awareness of staff about persons with disabilities and persons with reduced mobility |
Auteurs : | Union internationale des transports publics -IUTP (Bruxelles, Belgique) |
Type de document : | Rapport |
Année de publication : | 2016 |
Description : | 20p. / tabl., ill.,fig. |
Langues: | Anglais |
Mots-clés : | Personne handicapée ; Trouble audition ; Cécité ; Incapacité ; Transport ; Transport collectif ; Politique européenne ; SENSIBILISATION ; Entreprise ; Accompagnement ; Condition accès ; Surdité ; Trouble vision ; Personne âgée |
Résumé : | IRU is the world’s road transport organisation, promoting economic growth, prosperity and safety through the sustainable mobility of people and goods. Founded in 1948, IRU has members and activities in more than 100 countries. Upholding the right of people to get around is a fundamental human right that is decreed in the United Nations’ Universal Declaration of Human Rights as ‘freedom of movement’. This is why IRU works to connect people with adequate and inclusive transport and supports bus, coach and taxi operators in their industry. The guide is targeted at the staff of local public transport operators who sometimes or regularly interact with persons with reduced mobility (PRMs) and persons with disabilities. It can enhance customer service for these people by giving practical advice on how to identify and appropriately address them as passengers. |
En ligne : | http://www.uitp.org/accessibility-guide-improving-public-transport-services-through-awareness-staff-about-persons |
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