Titre :
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The Flemish version of a new European standardised outcome instrument for measuring patients'assessment of the quality of care in general practice. (2002)
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Auteurs :
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W. PEERSMAN ;
J. DE MAESENEER ;
N. JACOBS ;
L. SEUNTJENS ;
Scientific Society of Flemish General Practitioners. BEL
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Type de document :
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Article
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Dans :
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Archives of public health (vol. 60, n° 1, 2002)
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Pagination :
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39-58
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Langues:
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Anglais
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Mots-clés :
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Belgique
;
Europe
;
Surveillance épidémiologique
;
Epidémiologie
;
Homme
;
Etat santé
;
Autoquestionnaire
;
Autoévaluation
;
Médecine générale
;
Qualité
;
Soins
;
Satisfaction
;
Psychométrie
;
Questionnaire
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Résumé :
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[BDSP. Notice produite par INIST-CNRS 6R0x25KL. Diffusion soumise à autorisation]. Introduction : Patients satisfaction is a concept that is receiving increasing attention in medical care. It is important that valid and reliable instruments for obtaining patients'evaluations are available. The EUROPEP-project developed an internationally standardised instrument for patients'evaluations of general practice care. This instrument consists of a written questionnaire, comprising 23 questions that focus on patients'evaluations of a wide range of aspects of general practice care. Objectives : The purpose of this study is to examine the psychometric properties of the Flemish version of the EUROPEP instrument. The following specific questions will be considered : is there sufficient item-response ; is there sufficient response variability ; is it possible to discriminate between groups ; can we identify different subdimensions and are the individual items and the instrument reliable ? Methods : 3120 patients visiting 39 general practices were approached and offered a self-administered questionnaire, including the EUROPEP instrument. A total of 2545 questionnaires returned to the research unit. Results : The item response was good or acceptable for most items. We were confronted with a lack of response variability because of a ceiling-effect. It is possible to discriminate between groups : older patients reported higher levels of satisfaction and higher educational attainment is associated with dissatisfaction. We can identify 5 different subdimensions. The reliability of the items and of the different sub-scales is very high. Conclusion : The EUROPEP instrument can be a valuable instrument in assessing patients'evaluations of primary health care.
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