Résumé :
|
[BDSP. Notice produite par INIST fR0x743E. Diffusion soumise à autorisation]. Quality assurance for general practice/family medicine is a planified action or a program which includes results assessment and whose goals are to maintain or to achieve standards or pre-definite references for patients care. This WONCA (World Organization of General Practice/Family Medicine) definition is explicited point after point and step by step, successively describing quality actors (patients, care providers, funders and decidors), quality levels (national, local, practice, individual) and quality dimensions (structures, processes and outcomes). Some words are defined : guideline, indicator, criteria, standard and audit. Care and health systems quality criteria are reviewed one after one. At the end a lot of quality development tools specifically built for family medicine are presented.
|