Titre : | Medical care, vol. 32, n° 12. - 1994/12 |
Type de document : | Bulletin |
Paru le : | 01/12/1994 |
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There has been increasing interest in using patient satisfaction as an indicator of quality of care by the purchasers of health plans, as well as the basis for marketing by competing plans. Few studies have examined if availability and utilizati[...]