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Exit, voice, governance and user-responsiveness : The case of English primary care trusts.

Susan PICKARD ; Bernard DOWLING ; SHEAFF (Rod) : GBR. School of Health Professions. University of Plymouth. Drake Circus. Plymouth. ; Manchester University. National Primary Care Research and Development Centre. Manchester. GBR |

Dans Social science and medicine (vol. 63, n° 2, 2006)

[BDSP. Notice produite par INIST-CNRS cYf7R0x7. Diffusion soumise à autorisation]. Hirschman contrasts exit and voice as'recuperation'mechanisms for making organisations responsive to users. However, the emergence of health-care quasi-markets an[...]

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