Résumé :
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[BDSP. Notice produite par INIST-CNRS R0x3cjrs. Diffusion soumise à autorisation]. Much emphasis is now being placed on the quality of medical care, and various ways are being developed to assess the medical knowledge of general practitioners. It is increasingly recognised that the users perspective on health care is important, and that the views of health care professionals do not and cannot represent patients'views, In order to explore whether or not a large-scale survey, which asked people to rate their doctors'medical knowledge, yielded meaningful results, this paper draws on findings from a study involving in-depth interviews with 26 lay people who had already completed the General Practice Assessment Survey questionnaire. When completing the questionnaires. patients had been asked to consider the technical care'provided by their general practitioners and to make a judgement about their doctors'medical knowledge. When interviewed at a later date, some people explained that they defined medical knowledge as knowledge of'disease and treatments'while others defined it as knowledge of the whole person'and some defined a knowledgeable doctor as one who would acknowledge uncertainty. (...)
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